Terms and Conditions

Lessons:

Lessons are held once a week during the school term at a time that suits you. You can choose between 20 or 30 minute lessons. Longer lessons and holiday lessons are available upon request, so please feel free to ask. Adult students may also continue lessons during school holidays if this is more convenient.

 

Enrolments: 

Enrolment can be done at any time using the enrolment form available here. Lessons can begin at any time, even in the middle of a term. However, once you enrol, your lesson slot will be reserved exclusively for you, and you will be on my lesson list for the remainder of the current year unless you inform me otherwise. Please see Cancellation and Refund Policy below for stopping lessons.

 

Accounts:

Invoices for the term will be issued at the start of each term  and payment details will be included on the invoices. Payments  can be paid  in one lot or in two half-term lots, at your discretion. If alternative arrangements are needed, please discuss them with me. Payments are due at the start of each term or half-term.

For adult students who are not following the school term schedule, payments can be made in 5 or 10 week blocks.

If the full term payment is not made by the end of the school term (i.e., by the last Friday of the term) it becomes overdue and a late fee of $5 will apply. Your invoice will be reissued. If payments are significantly delayed, you may be subject to debt collection.

A general account is sent out at the start of each term. Reminders will be sent during the term.

 

 

Cancellation and Refund Policy:

If you would like to discontinue lessons it is vital that you inform me prior to the next term beginning and subsequent invoice. Failure to notify me before the next term starting will result in a $5 administration fee upon cancellation of your space with me.

If you would like to discontinue lessons during the term or half term you can do so but once a term or half-term has started, the payment is non-refundable. This policy helps cover the time and resources reserved for the student. 

In exceptional circumstances, such as illness or relocation, please contact me to discuss potential options.

As your lesson space rolls over term by term in a given year but paid for by the term it is advisable to cancel your lesson space at the end a a given term if you wish to stop lessons.  If you have not advised me before the next term starts you will be charged a cancellation fee of one lesson.

 

Absences: 

Reschedule Policy:

If you need to cancel or reschedule a lesson due to appointments, holidays, sickness, or any other reason, please notify me at least 24 hours in advance. This allows me time to adjust the schedule and rearrange school timetables if applicable. We can then look to arrange a suitable alternative time either within the current term or during the upcoming school holidays, depending on availability. Please note that rescheduled lessons are subject to my availability and cannot always be guaranteed immediately.

Missed Lesson Policy:

If you contact me within 24 hours of your lesson time, the lesson will need to be paid for, as the time is reserved exclusively for you or your child.

However, if you notify me before 2:00 PM (for home lessons) or 8:00 AM (for school lessons) on the day of your lesson, you have the following options to choose from. Please let me know which option you would like when you inform me of the absence, so I can arrange it accordingly:

They are:

1.  Zoom lessons:                                                                                                                       

If you’re feeling mildly sick or cannot make it to an in-person lesson, we can have the lesson via Zoom at the regular lesson time, or if you’re attending a school lesson, we can arrange an after-school Zoom session within 2 days. I’ll send the meeting ID and passcode at the time.

2. Work for Review:

If you prefer not to attend the lesson, I will send you relevant materials (images, audio, or video) related to your current work. In return, you’ll send me an audio or video recording of any pieces, scales, technical exercises, compositions, or improvisations you’re working on, as well as anything extra from the email. I will then review your work and provide feedback.

Please note: Work for review must be submitted within 2 weeks of the missed lesson.

Late Notice:

If you notify me after 2:00 PM (for home lessons) or 8:00 AM (for school lessons) on the day of the lesson, it will be considered late notice, and missed lesson options or rescheduling will not be available.

If I cancel a lesson for any reason then the lesson can be rescheduled to another time that week or  a time to suit during the term or school holidays.

If you have any questions regarding anything relating to these terms and conditions for music lessons please message me via an email or mobile number if known or  contact me here.  I will get back to you as soon as possible.